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SMU MBA SEM 4 OM FALL 2015 ASSIGNMENTS
OM
0015 – MAINTENANCE MANAGEMENT
1 Write short notes on :
Ø Need for maintenance management
Ø Maintenance resources
Ø Decentralised maintenance
Ø Reliability Centred Maintenance
2 Optimising Maintenance at XYZ
Electricals
XYZ Electricals is one of the
leading manufacturers of electrical utilities. The organisation is well known
for delivering quality products to consumers. It has adopted
A preventive maintenance (PM)
approach for the maintenance of its machines and equipment. However, in the
last few months, the organisation has observed an increase in:
Ø Maintenance costs
Ø Facility downtime
Ø Frequent failures of components
After thorough analysis, it has
been found that the main cause behind all the problems is the excessive use of
preventive maintenance. The organisation also realized that it must adopt a
maintenance process that maintains a balance between the requirements and
resources of maintenance.
Therefore, XYZ decided to
implement maintenance optimization procedures in the plant. Various
optimization techniques were developed to convert traditional preventive
maintenance into a cost - effective program. These techniques aimed at:
Ø Identifying assets that affect plant
operations
Ø Identifying assets that may benefit most from
preventive maintenance
Ø Selecting the most appropriate preventive
tasks
Ø Combining appropriate traditional maintenance
tasks with predictive
Ø maintenance tasks
Ø Implementing appropriate training methods to
apply optimization techniques
After implementing maintenance optimisation
techniques, the benefits that XYZ received after optimising its maintenance
are:
Ø Reduction in maintenance costs by removing
unnecessary corrective maintenance expenses
Ø Improvement in understanding of assets
Ø Application of cost – effective preventive
maintenance techniques
Ø Better assessment of functioning of assets
when they are in operation
What are the problems at XYZ
Electricals? Which was adopted to overcome the problems? Assess if the solution
is effective in resolving the problem.
A List the problems at XYZ
Describe the reason behind the
problems
Discuss the solution adopted to
overcome the problem
List the benefits of the solution
Argue/conclude if the solution is
effective
3 Write short notes on:
Production philosophy
Mean Time to Repair
Maintenance documentation
Online or permanent condition
monitoring
4 Which are the common tasks
performed in maintenance management?
List the common tasks in
preventive maintenance
Discuss the common tasks in
preventive maintenance
Give example for each common tasks
in preventive maintenance
5 What are the benefits and
issues related to predictive maintenance?
List the benefits
Discuss the benefits
List the issues
Discuss the issues
6 Write short notes on
Ø Structure of maintenance budget
Ø Role of maintenance auditor
Ø Codification of spare parts
Ø Types of maintenance benchmarking
OM
0016 – QUALITY MANAGEMENT
1 Answer the following questions:
a. What is the need for quality
management?
b. What are the advantages of ISO
9000 standards?
c. What is the structure of Quality
Management System (QMS)?
d. Explain any four attributes of
a quality leader.
a. Explain the reasons for need
for quality management from the point of view of an organisation, seller or
manufacturer.
b. List the advantages of ISO
9000 standards
c. Explain the three levels of
QMS
d. Description of any four
attributes of a quality leader
2 Write short notes on:
Ø QS 9000
Ø Attaining quality culture through employees
Ø Importance of quality control
Ø Double sampling plan
3 Forces of change are the
factors that drive or stimulate the need for a change in an organisation. Some
of these are external, arising from outside the organisation whereas others are
internal, arising from sources within the organisation. Discuss the external
and internal forces of change.
Describe external forces of
change
Discuss the FOUR key categories
of external forces of change
Describe internal forces of
change
Discuss any FOUR key categories
of internal forces of change
4 “Six Sigma In Healthcare
Published: Jun 12 2004, 00:00 IST
Written by Mr. Gopal Kulkarni,
Master Black Belt - Six Sigma and Founder & Managing Director, Synagoge
Knowledge Services
Six Sigma is a powerful problem
solving technique that helps in reducing variation in any process by using
powerful statistical tools for analysis. Six sigma has been successfully used
by various organizations as an enabler for business strategies leading to huge
additions in their yearly turnover and at the same time improving customer
satisfaction by quantum leaps. This article describes how this methodology can
be used in hospitals to enhance customer care activities and reduce wastage to
improve the bottom line.
Healthcare In India
A huge percentage of the
expenditure in the healthcare segment is borne by the government sector. A large
chunk of money spend on healthcare by private organizations is limited to urban
areas. There is a growth in investment from private organizations in the
tertiary healthcare sector. They provide for the multi-specialty hospitals and
super specialty hospitals. A large part of the government funds go into primary
healthcare and the rest goes into the upkeep of large hospitals.
When we consider the large
hospitals (private or government) there is increasing pressure on the
organization to better their performance in customer care and at the same time
suffer huge price pressures because of the increasing influence of insurance in
healthcare. Rapidly changing technologies, escalating manpower costs, increased
regulations and consumer activism leads to further pressures to reduce costs
and enhance productivity and ROI.
How does six sigma help? Let us
take an example of a patient undergoing a diagnostic examination. The process
steps for the diagnostic examination would be: Let us look at this process from
two angles: One from the customer’s (patient) point of view and another from
the hospitals’ point of view. From a patient’s angle his need would be that of
a defect free report in the shortest possible time. He would also expect
reasonable charges for the service, comfortable environment and a courteous
staff. From the hospitals angle, the need would be to maximize the number of
patients attended to within an available time period so as to minimize the cost
of examination and ensure customer loyalty. Given these two needs you will find
that the goals of both the hospital and the patient are one and the same. If
the hospital is able to minimize the time for turnaround, it can maximize the
number of examinations and utilize its diagnostic equipment to the fullest. This
is where six sigma can help. It can reduce the variation in the time taken for
a particular process. For example, let us try to reduce the variation in the
time taken for a diagnostic scan. The time taken is defined as the time period
from when the patient enters the hospital / clinic to the time he gets the
report. When data of this time is collected over a period of time, it can be
represented by a normal distribution curve as shown below. As the curve becomes
flatter, the variation is higher. Let us assume that the mean time is 4 hours
and standard deviation (a measure of variation) 1 hour.
Going by the characteristics of
the normal curve it would mean that 99.73% of the patients get their reports
between one and seven hours. If the standard deviation is reduced by half it
would mean that the same process can give an output within 2.5 to 5.5 hrs. How
does one go about reducing the variation or even the mean? The output (time
taken for scanning) can be represented in a mathematical form: Y is the output
and the X’s are the variables affecting the output. The power of six sigma lies
in identifying those X variables that have the maximum impact on the variation
and also those X’s that have the maximum impac on the mean time. Using tools
like hypothesis testing, simulation design of experiments etc, we can arrive at
the critical X’s. When we control these X’s, we can reach our goal of
minimizing the time taken for scanning.
What benefits does the hospital
derive from this?
• Reduced output time, leading to
better utilization of time
• Higher productivity, savings on
manpower cost per patient
• Improved cycle time, leading to
customer satisfaction and more loyalty
We can replace the diagnostic
time by any other parameter like: Reduced pharma inventories, Reduction in
discharge time, Price realization, Cost/bed, Bed utilization, Plugging revenue
leakage, Asset utilization and Reducing patient queues.
Improvements
Six Sigma methodology can still
be applied to improve these parameters. The robustness and foolproof data
collection needed for the application of Six sigma in services is achieved by
the increased use of information technology. Although, the solution itself is
derived from the six sigma process the use of IT in the method ensures
consistency and reduction in variation.
In conclusion it can be said that
the absence of a physical product as in the healthcare sector does not stop or
limit the usage of this excellent tool that can streamline your business and
increase the turnover. All that is required would be rigorous data collection and
data based decision making.”
Source: Kulkarni Gopal.
http://www.financialexpress.com/news/six-sigma-in-healthcare/107164/0
Question:
From the above articles evaluate
how six sigma can aid enhance healthcare.
List the areas where six sigma
can be applied in health care
Describe how six sigma can
improve processes in healthcare.
List the benefits of six sigma in
healthcare
Assess if six sigma can improve
processes and deliver value to the patient/customer
5 Elaborate on Quality Function
Deployment (QFD).
Define QFD
List the elements that are
required to facilitate QFD
List the components of QFD
Describe the QFD process
List the benefits of QFD
6 a. Explain the different modes
of failures.
b. What is terotechnology?
c. What are reasons for using gap
models?
d. Explain the types of Knowledge
Support System (KSS).
a. Outline the THREE modes of
failures
b. Define terotechnology, list
the tasks it performs and who uses it and why
c. List the reasons for using gap
models
d. Explain the TWO types of KSS
OM
0017 – ADVANCED PRODUCTION AND PLANNING CONTROL
1 a. What is the importance of
production planning and control?
b. What factors affect inventory
planning and control?
c. What is the difference between
batch and mass production?
a. List the importance of
production planning and control
b. Discuss the three factors that
affect inventory planning and control
c. List the differences between
batch and mass production
2 What is a master schedule?
Explain.
Ø Define master schedule
Ø List the features of a master schedule
Ø Discuss the process of master scheduling
Ø List the uses of master schedule
Ø List the characteristics of master schedule
Ø Describe the factors related to demand
management that should be kept in mind While developing the master schedule
3 What are the different types of
planning and scheduling tools? Explain.
List the three types of planning
and scheduling tools
Discuss the three types of
planning and scheduling tools
4a. What are the pillars of lean
production?
b. What factors should be
considered while implementing a production planning and control system?
a. List the pillars of lean
production
Discuss then pillars of lean
production
b. List the factors that help in
the successful implementation a production planning and control system
Explain each factor in brief
5 Case Study: Planning and
Scheduling at John Smith Pvt .Ltd
John Smith is a manufacturing
organisation of apparels and accessories, specialising in both men and women
segments. The organisation started in the US and gradually extended its
different branches and merchandise to other nations as well. The organisation
was not only favoured by customers but was also loved by its employees for the
work environment it provided. Employees were not only paid well but were also
provided good appraisals that motivated them to give their best to the
organisation.
Current planner Mr. Jackson had
been working with the organisation for the past 15 years and now wanted to take
retirement from his work due to his age. The organisation bid him farewell and
Mr.Max was hired as the new planner for the organisation on the basis of his
qualifications and experience. After Mr. Max completed 1 year, the organisation
observed dissatisfaction
Among its employees. The reason
was that employees were not happy with the way production was carried out.
There was too much pressure on employees, and Mr. Max was accepting more orders
than the workers could manage.
This was demotivating workers and
employees, and as a result , the company observed the highest attrition rate in
its history. The management immediately reacted to the situation and called
back Mr. Jackson as an external planning consultant to address the issue at the
earliest,
Because management was losing its
manpower, which was affecting the business.
Mr. Jackson paid a visit to the
organisation and studied the records for the past 1 year.
He also
Had a discussion with the new
planner, Mr. Max, for the current appraisal system. On the basis of his
observations and discussions, Mr. Jackson made certain conclusions. He stated
that Mr. Max was not following the appropriate production process, because the
number of orders accepted for production was more than the resources available
at the production unit. He also stated that the problem was not completely Mr.
Max’s fault, because the organisation did not train him on the existing
production process and neither did they make him aware of the competitors and
the market.
Question
What is main issue in the case
study? Evaluate why this issue was caused and provide a solution to resolve it.
A Describe the main issue in the
case study.
To evaluate why the issue was
caused
o
Assess if
the recruitment of the new planner was done correctly
o
Discuss if
the planner has the requisite skills and knowledge
o
Argue if
training the planner would have resolved the problem, would performance
measurement helped in identifying the issue
o
Provide the
solution from point of view evaluation made
6 Write short notes on:
Ø Cost centre
Ø Objectives of sales and operations planning
Ø Bills of Distribution (BOD)
Ø Advanced scheduling
OM0018-
TECHNOLOGY MANAGEMENT
1 a. Explain Technology
Management at various levels
b. Discuss briefly about
strategic technology management.
a. Explaining Technology
Management in 3 levels
b. Explaining strategic
technology management
2 a. Write about the changing
trends in the industry
b. Explain the methods for
Strategic Analysis and Decision Making
a. Write about the changing
trends in the industry
b. Explaining the three methods
for strategic analysis and decision making
3 a. Explain about the concept of
strategic planning
b. Describe the concept of
technology maps.
c. What is technology
forecasting?
a. Explaining the concept of
strategic planning
b. Describing the concept of
technology maps
c. Briefing on technology
forecasting
4 What is the impact of the
technology change on the following:
a. Organisational productivity
b. Quality of work life
a. Impact of technology change on
Organisational productivity
b. Impact of technology change on
Quality of work life
5 Demonstrate Global Information
System with neat diagram.
Neat diagram of GIS
Demonstration of GIS
6 Explain the conceptual
framework of Management of Technology with a neat diagram
Diagram
Explaining
the conceptual framework
