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SMU MBA SEM 4 TQM SPRING 2015 ASSIGNMENTS

QM-0023

Q1. Explain the four phases of evolution of quality.

Q2. List the quality management principles. Explain any three of them in detail. 10

Q3. What is meant by ISO 9001: 2008? List down the major clauses of ISO 9001: 2008. What are the benefits of ISO 9001: 2008? 10

Q4. What is meant by Quality policy? Explain the top management’s responsibility with respect to ‘Quality Policy’ as per the ISO 9001:2008. 10

Q5. What is meant by ‘provision of resources’? Explain requirements regarding the provision of resources for QMS as per ISO 9001:2008.  10

Q6. Write short notes on the following:

(a) Product Realisation

(b) Monitoring and Measurement

 

 

QM0024

Q1. What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of Top Management in Organizing for Quality Management.  

Q2. Define the term ‘Leadership’. Describe the major leadership theories.

Q3. What are the various factors that affect decision making in organisations? Explain. (Explanation of factors affecting decision making – past experiences, cognitive biases, individual differences, time constraints, and decision making conditions.)  

Q4. What are various training methods under ‘on-the-job’ and ‘off-the-job’ training?

Q5. Write short notes on the following:

i) Change management

ii) Quality culture

Q6. What are the various barriers and challenges to quality? Explain.

 

QM0025

Q1. What is meant by “Environmental management”? What are the key environmental issues faced by the world?  

Q2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001: 2007.

Q3. What is ISO/ TS16949? Explain ‘production part approval process’ in detail.

Q4. Write short notes on the following:  

(a) IT Service Management

(b) Information Security Management

Q5. What is CMMI? Explain in brief the process areas of CMMI.

Q6. What is People Capability Maturity Model (PCMM)? Explain the maturity levels of PCMM.

 

QM0026

Q1. Discuss the Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’ products, services and business processes. (Definition of PDCA cycle, Explanation of PDCA cycle)

Q2. Quality is an important aspect in any manufacturing organization. It is important to have a standard quality plan to define the procedures specific to their products. There are many phases involved in planning the quality in manufacturing concern. Discuss those phases of Quality planning in manufacturing organizations. (Explanation of quality planning, Phases of quality planning)

 

Q3. Describe the characteristics and any ten tools of Lean production System.  

Q4. Explain the Project planning and Controlling techniques such as Critical Path Method (CPM) and Programme Evaluation and Review technique (PERT) with diagram.

Q5. Write short notes on below mentioned terms:

a. Supplier Certification

b. Supplier Rating

Q6. Toyota Production system (TPS) has helped Toyota to remain competitive since the middle of the 20th century. Toyota has continued to be profitable, even amid multiple type of crisis. The company emerged from deficit in 1951 because of TPS. Explain the framework of Toyota production system in detail. (Definition of TPS, Framework of TPS)