Sunday 27 November 2016

SMU MBA SEM 4 TQM FALL 2016 ASSIGNMENTS

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SMU MBA SEM 4 TQM FALL 2016 ASSIGNMENTS


QM-0023


1 Describe the TQM and ISO 9000 family of standards, also explain the usage and certification of ISO 9000 standards.


TQM and ISO 9000 family of standards


Usage & certification of ISO 9000 standards


 


2 Explain - Factual approach to decision making. What are the benefits and application of mutually beneficial supplier relationships


Factual approach to decision making


Benefits and application of mutually beneficial supplier relationships


 


3 What do you understand by control of documents and what are the main function for which control of document is needed.


Explanation of control of documents


Explanation of main functions


 


4 What kind of work environment should you provide to your employees as per ISO 9001:2008?


Work environment


 


5 What are the requirements of sub-clause 7.5.3? Explain them


Requirements of Sub-clause 7.5.3


 


6 Write short notes on the following: (a) Self-Assessment (b) QMS Checklists


a. Self-Assessment


b. QMS Checklists


 


QM0024


1 What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of Top Management in Organizing for Quality Management.


 


2 Define the term ‘Leadership’. Describe the major leadership theories.


Definition of leadership


Explaining the major leadership theories


 


3 Explain - Decision Making Process in detail.


Decision Making Process


 


4 Explain Kotter’s Eight step Model of Change Management


Kotter’s Eight step Model


 


5 Define performance measurement. Explain why it is needed for an organization?


Definition, Need for Performance Measurement


 


6 Write short notes on:


a) Corporate Social Responsibility (CSR)


b) CSR Initiatives in India


 


QM0025


1 What is meant by “Environmental management”? What are the key environmental issues faced by the world?


 


2 State - ISO 18001. Describe the contents of OHSAS 18001: 2007.


Meaning of ISO 18001 standard


Contents of OHSAS 18001: 2007


 


3 Explain - ISO/TS 16949. Explain ‘production part approval processes in detail.


ISO/TS 16949


Explanation of “production part approval process”


 


4 Write short notes on the following:


(a) IT Service Management


(b) Information Security Management


 


5 Process Area Threads in PCMM


Process Area Threads in PCMM


 


6 Explain - Major Clauses of AS 9100C


Major Clauses of AS 9100C


 


QM0026


1 Discuss the rules in designing for Manufacturability


Rules in designing for Manufacturability


 


2 Explain the Concept of Measurement


Concept of Measurement


 


3 Discuss - Value Analysis and Quality Management


Value Analysis and Quality Management



4 Discuss - Focus areas of Toyota Production System


Focus areas of Toyota Production System


 


5 Explain - Supplier Rating


Supplier Rating Diagram


Supplier Rating Explanation


 


6 Discuss - EFQM Excellence Model
EFQM Excellence Model

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