SMU MBA SEM 4 TQM SUMMER 2015 ASSIGNMENTS

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SMU MBA SEM 4 TQM SUMMER 2015 ASSIGNMENTS

QM-0023

1 Explain the usage and certification of ISO 9000 standards and also describe the TQM and ISO 9000 family of standards.

• Explanation of usage and certification of ISO 9000 standards

• Description of TQM and ISO 9000 family of standards

2 List all the major clauses of ISO 9001:2008 standards. Also, explain six major requirements to be satisfied in establishing and maintaining a quality management system.

·         Explanation of major clauses

·         Explanation of requirements for QMS

3 What do you understand by control of documents and what are the main function for which control of document is needed.

·         Explanation of control of documents

·         Explanation of main functions

4 The clause 7.1 on Planning of Product Realisation requires an organisation to plan and develop processes required for product realisation.” Explain the requirements given under the clause 7.1.

·         Explanation of requirements under clause 7.1

5 Explain following in detail: Implementation of product release, delivery, and post-delivery activities Validation of Processes for Production and Service Provision.

·         Explanation of product release, delivery, and post-delivery activities

·         Validation of Processes for Production and •Service Provision

6 Write a short note on the following

a. Scope of registration

b. Assessment process

c. Auditing process

d. Surveillance audits

e. Recertification

QM0024

1 Explain the importance of Quality management in organizations.

·         Importance of Quality Management in organizations.

2 Explain the principles of Organizing.

·         Explanation of any ten principles of Organizing

3 Explain the concept of Team culture. Describe the importance of Team culture. Describe the characteristics of a Team.

·         Meaning of Team culture

·         Importance of Team culture

·         Characteristics of a Team

4 What do you mean by ‘Decision Making’? Explain the different types of decisions.

·         Meaning of Decision Making

·         Explanation of the types of Decisions

5 Explain Kotter’s Eight step Model of Change Management

·         Kotter’s Eight step Model

6 Write short notes on:

a) Maslow’s hierarchy of Needs theory

b) Corporate Social Responsibility (CSR)

QM0025

1. Explain the concept of “Environmental Management”. Describe the main stages of establishing an Environmental Management System (EMS)

Concept of Environmental Management

Stages of EMS

2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001: 2007.

3. Explain the scope of ISO/ TS16949? Describe the steps involved in the process of implementation of ISO/ TS16949. (Scope of ISO/TS16949, Steps involved in the implementation of ISO/ TS16949).

4. Explain the concept of People Capability Maturity Model (PCMM)? Describe the maturity levels of PCMM.

5. What is CMMI? Explain in brief the process areas of CMMI.

6.Write a short note on:

i) IT Service Management    ii) Aerospace QMS Audit programme

QM0026

1. Discuss the Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’ products, services and business processes. (Definition of PDCA cycle, Explanation of PDCA cycle)

2. Quality is an important aspect in any manufacturing organization. It is important to have a standard quality plan to define the procedures specific to their products. There are many phases involved in planning the quality in manufacturing concern. Discuss those phases of Quality planning in manufacturing organizations. (Explanation of quality planning, Phases of quality planning)

3. Describe the characteristics and any ten tools of Lean production System.  

4. Explain the Project planning and Controlling techniques such as Critical Path Method (CPM) and Programme Evaluation and Review technique (PERT) with diagram.

5. Write short notes on below mentioned terms:

a. Supplier Certification

b. Supplier Rating

6. Toyota Production system (TPS) has helped Toyota to remain competitive since the middle of the 20th century. Toyota has continued to be profitable, even amid multiple type of crisis. The company emerged from deficit in 1951 because of TPS. Explain the framework of Toyota production system in detail. (Definition of TPS, Framework of TPS)

SMU MBA SEM 4 RETAIL SUMMER 2015 ASSIGNMENTS

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SMU MBA SEM 4 RETAIL SUMMER 2015 ASSIGNMENTS

ML0015

1 Define Customer Relationship Management (CRM). Explain the basic requirements for CRM implementation process.

Definition of CRM

Basic requirements for CRM implementation

2 What do you mean by Service quality? Briefly describe the steps involved in Gap analysis.

Explanation of Service quality

Steps involved in Gap analysis.

3 What do you mean by Service marketing? Describe the services marketing triangle in detail with figure.

Definition of Service marketing

Services marketing triangle

4 What do you mean by Customer acquisition in service marketing? What are all the essential requisites for an Organisation to be effective in its acquisition efforts?

Definition of Customer acquisition

Essential requisites

5 Write a short notes on:

A. Branding of services

B. Differentiate between branding services and branding products.

A. Branding of services

B. Differentiate between branding services and branding products.

6 Write a short notes on :

A. Self-service Technologies with examples

B. Customer Interaction Management(CIM)

A. Self-service Technologies with examples

B. Customer Interaction Management(CIM)

ML0016

1 Define Sales promotion. Explain the tools and techniques of consumer sales promotion.

Definition of Sales promotion

Tools and techniques

2 Write a short notes on:

A. Gesalt Psychology

B. Attitude change

3 Advertising is a paid form of communication. It has gained its significance since it attempts to build a positive attitude towards a product. Explain the characteristics and objectives of advertising.

Definition of advertising

Characteristics

Objectives

4 What is “above the line” and “below the line” activities with respect to marketing communications? Explain the concept in detail.

Define media

Explanation of the concepts

5 Explain Advertising standards council of India (ASCI) and also discuss the Forms of ethical violations in Advertising.

Explanation of ASCI

Forms of ethical violations

6 What do you understand by ‘Advertising’? Describe any five factors that affect marketing and advertising.

Definition of Advertising

Factors

ML0017

1 Elaborate the different models for malls.

Explanation of three types of model

2 What are the characteristics of international standards of shopping malls?

Explanation

3 “Developing a suitable tenant mix plan is crucial to the success of a tenant management strategy in malls. There are certain guiding factors that help in determining an appropriate tenant mix”. Comment

Explanation of the statement

4 “Branding creates and communicates a set of feelings, relations and potentials about a specific company”. Comment on the experiential marketing in this context.

Explanation of experiential marketing

5 “Adoption of new technologies is constrained by a couple of factors”. Explain such factors.

Explanation of Factors that affect organization

6 Describe the steps of emergency management.

Explanation

ML0018

1 Explain PERT and its advantages.

Explanation of PERT

Explanation of Advantages

2 “Project ideas pass through a brainstorming process which requires a judgmental process. Explain this judgmental process in detail.

Explanation

3 Describe the components for retail project formulation.

Explanation

4 Elaborate the essential skills required for appraisal of the managerial team for a retail project.

Explanation

5 Explain the techniques for planning retail project activities.

Explanation

6 Write short notes on:

a) Gantt Chart

b) Fishbone Diagrams

a) Meaning

b) Meaning

SMU MBA SEM 4 PM SUMMER 2015 ASSIGNMENTS

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SMU MBA SEM 4 PM SUMMER 2015 ASSIGNMENTS

PM 0015 – QUANTITATIVE METHODS IN PROJECT MANAGEMENT

1 Explain how Kano model is used by companies to analyse customer needs.

Explain how the Kano model is different from the balanced scorecard model and Treacy-Wiersema model

Describe how the model analyses customer needs based on customer requirements

Describe the different categories of customer preferences in the Kano model

2 a. Explain the concept of expected value.

b. Suppose project A and B are under construction. The possible profit outcomes of project A are USD 1000 (0.4 probability) and USD 300 (0.6 probability). Project B has profit outcomes of USD 900 (0.6 probability) and 200 (0.4 probability). Calculate the expected values of profit to be generated by the two projects.

a. Elucidate the concept of expected value

b. Calculation of expected value

3 Write short notes on:

Project scoping process

Resource assignment matrix

4 Explain the various expense items in a project.

List the various expense items in a project

Describe each expense with suitable examples

5 What are the major steps in time management process? What is rolling wave planning?

Explain the 5 major steps in time management process

Explain rolling wave planning

6 What are the steps that should be followed to construct a “house of quality”?

Explain the 5 steps that should be followed to construct a house of quality

PM 0016 –PROJECT RISK MANAGEMENT

1 Explain the types of project risks.

List and describe the types of project risks

2 What are the four quadrants of the risk probability and impact matrix?

List and explain with suitable examples the four quadrants of the risk probability and impact matrix

3 What are the outputs of a qualitative risk analysis? What are the key inputs used in risk planning?

List and describe the outputs of a qualitative risk analysis

List and describe the key inputs used in risk planning

4 What are the sources of schedule risk?

List and explain the sources of schedule risk along with the description of their sub categories

5 What are the different tools used for analysing project constraints? How does SWOT analysis help in project management?

List and explain the different tools used for analysing project constraints

6 Explain project review

Explain the purpose of project review

Describe Scheduling project review

Mention the objectives of project review

Describe how the review is conducted

PM 0017 –PROJECT QUALITY MANAGEMENT

1 Cost of quality is the amalgamation of several management costs. Which are these costs?

Give the classification of Cost of Quality and explain each cost in brief

2 What is Project Quality Management Plan (PQMP)? Mention its objectives and the areas it covers.

Define PQMP

List the objectives of PQMP

Explain the areas PQMP covers

3 List a few characteristics of a mature project quality control process. What are the functions of quality control?

Write any 7 characteristics of a mature project quality control process

List and describe the 3 key functions of quality control

4 Explain the seven steps of Basili’s GQM process.

List the seven steps of Basili’s GQM process.

Describe the seven steps of Basili’s GQM process.

5 Explain the various tools that can be used for analysing project processes.

List the various tools that can be used for analysing project processes

Describe the various tools that can be used for analysing project processes

6 What major human factors affect project quality?

List the major human factors affect project quality

Describe the major human factors affect project quality

PM 0018 –CONTRACTS MANAGEMENT IN PROJECTS

1 Explain the essential elements of a project contract.

[Discuss the TEN essential elements of a project contract]

2 Explain the steps involved in the contract closure process.

[Explain the EIGHT steps involved in the contract closure process]

3 What is an outsourcing contract? What are its key content?

[Explain what is an outsourcing contract

Describe its key contents]

4 Describe the process of procurement.

[List the SIX steps of the procurement process

Explain the SIX steps of the procurement process]

5 What is contract management? Describe its important features.

[Define contract management

List and briefly explain the important features of a good management contract]

6 Write short notes on:

·         Software development agreements

·         Bill of quantities method of pricing project contracts

·         Reasons for why an organisation uses standard form of contract

·         Post bid review

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SMU MBA SEM 4 OM SUMMER 2015 ASSIGNMENTS

OM 0015 – MAINTENANCE MANAGEMENT

1 Explain the concept of maintenance objectives and describe the primary maintenance objectives.

Reproduce the concept of maintenance objectives

List the primary maintenance objectives

Explain the primary objectives

2 Suppose you are appointed as a maintenance manager in a manufacturing organization. What functions you need to perform for organizing maintenance activities?

List the different functions of a maintenance manager

Summarize the crucial role a maintenance manager plays in organizing the maintenance activities

Analyze how these functions will help you as a maintenance engineer

3 What are the complex maintenance activities performed by expert systems?

List and explain the complex maintenance activities performed by expert systems.

4 Explain the process of maintenance benchmarking.

List and describe the steps maintenance benchmarking process

5 Suppose you are the head of the maintenance department of your organisation which preventive maintenance tasks would you perform.

List the tasks you would perform in preventive maintenance

Discuss the tasks you would perform in preventive maintenance

6 Answer the following questions:

a. List the objectives of maintenance audit.

b. State the functions of a maintenance auditor in an organisation.

c. Explain the two types of issues which are to be resolved in action after audit.

a. Write the objectives of maintenance audit

b. List the main functions of a maintenance auditor in an organisation.

c. List and describe the two types of issues which are to be resolved in action after audit.

OM 0016 – QUALITY MANAGEMENT

1 Explain the elements of ISO 9000.

List and describe any 10 elements of ISO 9000.

2 Explain the forces of change that affect organizations.

List and describe the forces of change that affect organizations.

3 What are the dimensions of service quality?

List and explain the dimensions of service quality

4 What are the major differences between Total Quality Management (TQM) and Six Sigma?

Explain the steps involved in identifying customer requirements for product development.

List any 5 major differences between Total Quality Management (TQM) and Six Sigma.

Describe the 5 step process involved in identifying customer requirements for product development.

5 What is Poka-Yoke? Explain its different levels.

Describe the term “ Poka- yoke”

List the main principles of Poka Poke

List the characteristics of Poka Yoke

List and describe levels of PokaYoke

6 Explain the concept of Knowledge Support System (KSS). Explain its types.

Define KSS

Explain the components of KSS

List the criteria that should be met for the for the successful implementation of KSS

Describe the scope of KSS

Describe the two types of KSS

OM 0017 – ADVANCED PRODUCTION AND PLANNING CONTROL

1 Explain the flow of information in a production process.

Describe why information flow is critical in production planning with a help of an example

Describe the flow of information in a production process

List the factors that need to considered in a flow of information in a production process

2 What are the various techniques of costing?

List the various techniques of costing

Explain the 6 techniques of costing

3 Explain any TEN features of the Advanced Planning and Scheduling (APS) system.

List and describe any TEN features of the Advanced Planning and Scheduling (APS) system

4 What are the rules for scheduling Kanban production?

List rules for scheduling Kanban production

Explain the 6 rules for scheduling Kanban production

5 What are factors must be considered while implementing a production planning and control system?

Explain the 4 factors to be considered while implementing a production planning and control system

6 Mention the reasons why manufacturing organizations choose Excel and Visual Basic prototype as planning and scheduling tools.

List the 8 reasons why manufacturing organizations choose Excel and Visual Basic prototype as planning and scheduling tools

OM0018- TECHNOLOGY MANAGEMENT

1 What are the usual sources of economic progress in a country?

· Explaining enhanced capital

· Explaining technical progress

· Describing labour

2 a. State the relationship between management paradigms and technology.

b. What are the changing trends in a technology industry?

3 The process of Strategic planning covers multiple factors. Explain all of those factors.

· Stating the vision

· Stating the mission

· Stating the values

· listing objectives

· stating strategies

· listing goals

· listing programs

4 a. Define Technology Development

b. Delineate the phases of its process.

5 a. Explain the emerging trends in infrastructure and facilities sector.

b. Explain the advantage of implementing technology in infrastructure development.

6 Write short note on

a. Technological Impact on Education

b. Technological Impact on Communication and Transportation