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SMU MBA SEM 4 OM SUMMER 2015 ASSIGNMENTS

OM 0015 – MAINTENANCE MANAGEMENT

1 Explain the concept of maintenance objectives and describe the primary maintenance objectives.

Reproduce the concept of maintenance objectives

List the primary maintenance objectives

Explain the primary objectives

2 Suppose you are appointed as a maintenance manager in a manufacturing organization. What functions you need to perform for organizing maintenance activities?

List the different functions of a maintenance manager

Summarize the crucial role a maintenance manager plays in organizing the maintenance activities

Analyze how these functions will help you as a maintenance engineer

3 What are the complex maintenance activities performed by expert systems?

List and explain the complex maintenance activities performed by expert systems.

4 Explain the process of maintenance benchmarking.

List and describe the steps maintenance benchmarking process

5 Suppose you are the head of the maintenance department of your organisation which preventive maintenance tasks would you perform.

List the tasks you would perform in preventive maintenance

Discuss the tasks you would perform in preventive maintenance

6 Answer the following questions:

a. List the objectives of maintenance audit.

b. State the functions of a maintenance auditor in an organisation.

c. Explain the two types of issues which are to be resolved in action after audit.

a. Write the objectives of maintenance audit

b. List the main functions of a maintenance auditor in an organisation.

c. List and describe the two types of issues which are to be resolved in action after audit.

OM 0016 – QUALITY MANAGEMENT

1 Explain the elements of ISO 9000.

List and describe any 10 elements of ISO 9000.

2 Explain the forces of change that affect organizations.

List and describe the forces of change that affect organizations.

3 What are the dimensions of service quality?

List and explain the dimensions of service quality

4 What are the major differences between Total Quality Management (TQM) and Six Sigma?

Explain the steps involved in identifying customer requirements for product development.

List any 5 major differences between Total Quality Management (TQM) and Six Sigma.

Describe the 5 step process involved in identifying customer requirements for product development.

5 What is Poka-Yoke? Explain its different levels.

Describe the term “ Poka- yoke”

List the main principles of Poka Poke

List the characteristics of Poka Yoke

List and describe levels of PokaYoke

6 Explain the concept of Knowledge Support System (KSS). Explain its types.

Define KSS

Explain the components of KSS

List the criteria that should be met for the for the successful implementation of KSS

Describe the scope of KSS

Describe the two types of KSS

OM 0017 – ADVANCED PRODUCTION AND PLANNING CONTROL

1 Explain the flow of information in a production process.

Describe why information flow is critical in production planning with a help of an example

Describe the flow of information in a production process

List the factors that need to considered in a flow of information in a production process

2 What are the various techniques of costing?

List the various techniques of costing

Explain the 6 techniques of costing

3 Explain any TEN features of the Advanced Planning and Scheduling (APS) system.

List and describe any TEN features of the Advanced Planning and Scheduling (APS) system

4 What are the rules for scheduling Kanban production?

List rules for scheduling Kanban production

Explain the 6 rules for scheduling Kanban production

5 What are factors must be considered while implementing a production planning and control system?

Explain the 4 factors to be considered while implementing a production planning and control system

6 Mention the reasons why manufacturing organizations choose Excel and Visual Basic prototype as planning and scheduling tools.

List the 8 reasons why manufacturing organizations choose Excel and Visual Basic prototype as planning and scheduling tools

OM0018- TECHNOLOGY MANAGEMENT

1 What are the usual sources of economic progress in a country?

· Explaining enhanced capital

· Explaining technical progress

· Describing labour

2 a. State the relationship between management paradigms and technology.

b. What are the changing trends in a technology industry?

3 The process of Strategic planning covers multiple factors. Explain all of those factors.

· Stating the vision

· Stating the mission

· Stating the values

· listing objectives

· stating strategies

· listing goals

· listing programs

4 a. Define Technology Development

b. Delineate the phases of its process.

5 a. Explain the emerging trends in infrastructure and facilities sector.

b. Explain the advantage of implementing technology in infrastructure development.

6 Write short note on

a. Technological Impact on Education

b. Technological Impact on Communication and Transportation