SMU MBA SEM 3 OM SUMMER 2015 ASSIGNMENTS

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SMU MBA SEM 3 OM SUMMER 2015 ASSIGNMENTS

OM0010 OPERATIONS MANAGEMENT

1. Define operations strategy. What are the differences between manufacturing and service organisations in terms of operations strategy?

Explain the term “operations strategy”

List and explain differences between manufacturing and service organisations in terms of operations strategy

2. Explain the characteristics of services.

List and describe of characteristics of services

3. What is inventory control? Explain the factors considered in inventory control.

Explain the term “inventory control”

List and describe of factors considered in inventory control

4. Explain the applications of queuing models.

Give the different applications of the queuing models

5. Write short notes on Markov analysis.

Definition of Markov analysis.

Characteristics of Markov analysis.

Assumptions of Markov analysis

Applications of Markov analysis

6. Describe the various types of decision-making models.

List the models

Explain the 3 decision making models

OM0011- ENTERPRISES RESOURCE PLANNING

1 a. Explain the different types of business processes.

b. What are the different components of an information system

a. Explaining three types of business processes

b. Explaining at least four key components of information system

2 Write short notes on

a. Customer relationship management

b. Data warehousing

c. Data Mining

d. OLAP

3 Elaborate the different modules under manufacturing and production planning

Explaining ten modules

4 Discuss the various terminologies of ERP purchase system

Explaining at least 5 terminologies of ERP purchase system

5 CRM is a powerful tool used by an organization to acquire new customers and retain the existing ones. Explain various types of CRM.

Listing the types of CRM

Explaining the four types of CRM

6 a. Explain main application suite provided by JD Edwards World Solutions Company.

b. Explain the different modules under MFG/PRO application

a. Explaining 3 main application suites

b. Explaining 4 modules

OM0012- SUPPLY CHAIN MANAGEMENT

1 Write short notes on:

·         Intermodal transportation

·         Capacitated plant location model

·         Bulk shipments

·         Purchasing strategies

2 Discuss the steps involved in the measurement of supplier performance.

Listing of the steps involved in the measurement of supplier performance

Explanation of the steps involved in the measurement of supplier performance

3 Write short notes on:

·         Lead time reduction

·         Cross docking

·         Distributor integration

·         e-sourcing

4 What are the issues faced in global supply chain?

Explanation of the issues faced in global supply chain

5 What is standardisation? Explain the four approaches to standardisation?

A Explanation of standardization

Description of the approaches to standardization

6 Discuss the impacts of e-commerce on SCM.

Listing of the impacts of e-commerce on SCM

Explanation of impacts of e-commerce on SCM

OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

1 Explain the methods that are used by an organisation to improve its productivity.

List and describe the 2 methods commonly used by an organisation to improve its productivity

2 Write short notes on Line of Balance (LOB) technique.

Where is LOB used

Definition of LOB

Steps in LOB technique

3 Answer the following questions:

a. Explain the role of the government in deciding and selecting a plant location.

b. Explain the process of aggregate planning

a. Describe the role of the government in deciding and selecting a plant location in the backward regions of India

Elucidate the role of the government in balancing the regional development – with reference to organisation locating their bases in developed areas

b. Describe the aggregate planning process with the help of an example

4 What are the factors an organization considers while selecting material handling equipment?

List and explain the various factors an organization considers while selecting material handling

5 Explain the steps in ISO 9000 registration and list any 4 advantages of ISO 9000 series.

Explanation of steps

Advantages

6 Write a note on Value Stream Mapping (VSM).

Explanation of VSM

Advantages of VSM

Steps the organization performs to create VSM