SMU MBA SEM 4 TQM SUMMER 2015 ASSIGNMENTS

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SMU MBA SEM 4 TQM SUMMER 2015 ASSIGNMENTS

QM-0023

1 Explain the usage and certification of ISO 9000 standards and also describe the TQM and ISO 9000 family of standards.

• Explanation of usage and certification of ISO 9000 standards

• Description of TQM and ISO 9000 family of standards

2 List all the major clauses of ISO 9001:2008 standards. Also, explain six major requirements to be satisfied in establishing and maintaining a quality management system.

·         Explanation of major clauses

·         Explanation of requirements for QMS

3 What do you understand by control of documents and what are the main function for which control of document is needed.

·         Explanation of control of documents

·         Explanation of main functions

4 The clause 7.1 on Planning of Product Realisation requires an organisation to plan and develop processes required for product realisation.” Explain the requirements given under the clause 7.1.

·         Explanation of requirements under clause 7.1

5 Explain following in detail: Implementation of product release, delivery, and post-delivery activities Validation of Processes for Production and Service Provision.

·         Explanation of product release, delivery, and post-delivery activities

·         Validation of Processes for Production and •Service Provision

6 Write a short note on the following

a. Scope of registration

b. Assessment process

c. Auditing process

d. Surveillance audits

e. Recertification

QM0024

1 Explain the importance of Quality management in organizations.

·         Importance of Quality Management in organizations.

2 Explain the principles of Organizing.

·         Explanation of any ten principles of Organizing

3 Explain the concept of Team culture. Describe the importance of Team culture. Describe the characteristics of a Team.

·         Meaning of Team culture

·         Importance of Team culture

·         Characteristics of a Team

4 What do you mean by ‘Decision Making’? Explain the different types of decisions.

·         Meaning of Decision Making

·         Explanation of the types of Decisions

5 Explain Kotter’s Eight step Model of Change Management

·         Kotter’s Eight step Model

6 Write short notes on:

a) Maslow’s hierarchy of Needs theory

b) Corporate Social Responsibility (CSR)

QM0025

1. Explain the concept of “Environmental Management”. Describe the main stages of establishing an Environmental Management System (EMS)

Concept of Environmental Management

Stages of EMS

2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001: 2007.

3. Explain the scope of ISO/ TS16949? Describe the steps involved in the process of implementation of ISO/ TS16949. (Scope of ISO/TS16949, Steps involved in the implementation of ISO/ TS16949).

4. Explain the concept of People Capability Maturity Model (PCMM)? Describe the maturity levels of PCMM.

5. What is CMMI? Explain in brief the process areas of CMMI.

6.Write a short note on:

i) IT Service Management    ii) Aerospace QMS Audit programme

QM0026

1. Discuss the Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’ products, services and business processes. (Definition of PDCA cycle, Explanation of PDCA cycle)

2. Quality is an important aspect in any manufacturing organization. It is important to have a standard quality plan to define the procedures specific to their products. There are many phases involved in planning the quality in manufacturing concern. Discuss those phases of Quality planning in manufacturing organizations. (Explanation of quality planning, Phases of quality planning)

3. Describe the characteristics and any ten tools of Lean production System.  

4. Explain the Project planning and Controlling techniques such as Critical Path Method (CPM) and Programme Evaluation and Review technique (PERT) with diagram.

5. Write short notes on below mentioned terms:

a. Supplier Certification

b. Supplier Rating

6. Toyota Production system (TPS) has helped Toyota to remain competitive since the middle of the 20th century. Toyota has continued to be profitable, even amid multiple type of crisis. The company emerged from deficit in 1951 because of TPS. Explain the framework of Toyota production system in detail. (Definition of TPS, Framework of TPS)